Policies, Warranties, Delivery & Returns

The Cycle Company Privacy Policy notice

 


 

DELIVERY & RETURNS
We want to make your e-bike purchase as seamless as possible.

Collection:
If you are close enough to our e-bike store then we recommend collecting your new electric bike from us. This will enable us to ensure it is set up correctly for you and we can give you a run through on how the bike works, how to get the most from your battery etc. 

National UK Delivery:
If you have bought online or are too busy to come and collect your new electric bike then we offer a £50 delivery fee for anywhere in the UK. We only use registered, uniformed delivery drivers who carry appropriate levels of insurance and are renowned for the care, attention and customer service. Your bike delivery will be fully trackable. All electric bikes that are delivered are assembled and checked by our skilled mechanics, before being carefully re-boxed and dispatched to you. The handlebars will require straightening and tightening and the pedals will need assembling. An instructional video call can be arranged if required.

Returns:
If you have purchased your e-bike online and are not happy with it then you are able to return the bike to us within 14 days of purchase. All on-premises and business sales, including all bikes supplied under the Cycle to Work Schemes, are final. Goods purchased with finance are subject to the agreement with the finance provider. If your e-bike was bought online and you wish to return your order, the bike must be in a NEW and UNUSED condition in order to receive a full refund. This applies even if the bike has only been ridden once. Please therefore ensure that the item has not been used at all. To return your e-bike to us, please notify us in writing and arrange for the return of the bike, ensuring the bike is packaged securely.  Items damaged due to careless packaging will not be refunded. Sales of custom fitted orders are final & may not be returned.

 


 

WARRANTIES:
For full details on the warranty that applies to your e-bike purchase, including any relevant application forms, please follow the links below.


Fantic Electric Bikes:
Your Fantic Electric Bike will be supplied with your warranty documents and these provide the official up to date information on your warranty term and details. Below are for guidelines only as they may change:

Fantic Electric bikes come with a 2 year warranty on:

  • Defects or breakages affecting the frame;
  • Malfunctions and/or breakages affecting bicycle components (handlebars, brake levers, wheels, pedals, etc.);
  • Electric motor;
  • Display;
  • 2 year warranty on the battery pack (60% of nominal capacity).

The legal warranty duration of 2 years applies to all the bicycle components (with the exception of those parts that are subject to wear and tear - see below). The warranty does not cover bicycle components that are subject to wear and tear. Faulty components will be repaired or replaced free of charge during the warranty period. All repairs and replacements carried out under warranty must be performed by an authorized vendor and only after receiving approval from Fantic Motor. The warranty and conditions may be transferred to the new owner in the event that the bicycle is resold before the expiry of the warranty period. In order to validate the warranty period, the new owner must be in possession of proof of purchase (invoice or receipt indicating the purchase data and identification data of the bicycle). 

Warnings and Safety Devices
The warranty period runs from the date of purchase, or no later than 6 months after the date the bicycle leaves the factory. The warranty does not cover component failures resulting from normal use of the bicycle and/or wear and tear (e.g.: tyres, inner tubes, chain, brake disks, etc.). The owner is responsible for maintaining the bicycle in good condition, using it with care and ensuring that it is serviced in accordance with the manufacturer's instructions.

Exceptions to the warranty conditions
The warranty shall not apply if the bicycle is used:

  • For racing or sports competitions;
  • For commercial purposes (e.g.: rental).

The warranty shall be declared null and void if the bicycle is used incorrectly or in any way other than that for which it has been designed; in particular, the warranty shall be invalidated in the event of:

  • Insufficient or incorrect maintenance;
  • Repairs that are not carried out by an authorized vendor;
  • Failure to repair worn or damaged components, or incorrect repairs thereof;
  • Malfunctions and/or breakages caused by excessive or incorrect use.

The warranty shall be valid only if original spare parts are used for repairs or replacements. Parts that are subject to wear and tear, and operations carried out by the vendor, are normally excluded from the terms of the warranty. Fantic Motor reserves the right to supply and/or install components that may differ to the damaged parts, while meeting the same quality and technical specifications, under the terms of the warranty. Use of the services provided under the terms of the warranty does not imply the extension of the same beyond the pre-established expiry date.